Buyer FAQs

  -  Buyer FAQs

What is the Returns Policy? refers our customers to the returns policy of each vendor and acknowledges this includes the rights you have under the Australian Consumer Law on products that are proven to be faulty. has a 14 day claim period from date of purchase. In such cases, whereby the product(s) is proven to be faulty, we will offer a replacement of the faulty product where possible or a full refund (excluding shipping costs)

Refunds or exchanges for ‘change of mind’ purchases are at the discretion of management.

Can I request a personally written notes & card? will be happy to help with having a personally written note included as part of the flooring products being sent as a special occasion or birthday. We notify the flooring partners of your request and they all understand the importance of the magic touch and will usually oblige your request.

Do you have same day delivery?

No. As flooring products are packed and shipped from each individual vendor, same day shipping is not possible. It is important to also remember that Australia Post deliveries can range from 3 to 7 days.

Can I have flooring products delivered outside of Australia?

No. All deliveries are only within Australia.

Who can accept the delivery if I am not available?

If there is any doubt about the identity of the recipient on delivery, Australia Post or courier delivery drivers may ask for photographic ID. If that recipient is unable to produce appropriate ID, then the delivery driver may be unable to leave the flooring products.

Who do I contact if I have damaged wines or an incomplete order?

If your case of flooring products arrive damaged, broken or is not the right products, please take a picture/s and email us. We will contact our flooring partner directly on your behalf and provide instructions on how this will be resolved. Each flooring partner is personally known to the team.